Atomic Mail Sender self-help

Why aren't my e-mail messages delivered?

Mail sending errors

Common questions about AMS

Still questions? Contact our tech.support

Why aren't my e-mail messages delivered?

There are few typical reasons why an e-mail message cannot be delivered (even to your own working e-mail address).

Error

Troubleshooting

Rejected by server

Message was rejected by remote SMTP server due to their antispam settings.

Most of large smtp servers do not accept mail from home computers (with dial-up or cable IP addresses). You need to send mail via external SMTP server, it's strongly recommended. Please open Settings / Common Settings / SMTP and add SMTP server of your Internet Service Provider (ISP) or hosting service.

Transaction failed

No such address

User not local

Usually it happens when you try to send mail via an external SMTP server that requires authentication, i.e. username / password. Please open Settings / Common Settings / SMTP, double click at the server name and change Authentication type. The most popular type is ESMTP. CRAM and DIGEST are used at the less number of servers, POP before SMTP is too old, not recommended to use.

Note for hotmail.com - please check HELO value, it's very important. Open Settings / Common Settings / Mailer and check value of HELO there. It must be the same as at www.massmailsoftware.com/ip.

Remote server not answer

Connection refused

Can not access Internet

DNS Server not responding

Atomic Mail Sender can not access the Internet or your Internet Service Provider (ISP) does not allow direct email delivery.

1. Please check your firewall and antivirus settings. These programs may block other applications to access network (ZoneAlarm, Panda, AVP, McAfee, Norton, Symantec Internet Security).

2. Make sure your ISP allows direct email delivery. Otherwise you will need to use your ISP SMTP server for sending out mail. Please open Settings / Common Settings / SMTP and add SMTP server of your ISP SMTP there (you can find a list of SMTP servers of popular providers here).

3. If there is a problem with DNS, please try to use Custom DNS (change it in Common Settings / DNS). Try to enter public worldwide DNS server - 204.101.251.2

SMTP syntax error

Usually it happens if you enter username / password in SMTP server settings when it's not required. Please open Settings / Common Settings / SMTP, double click at the server name and change Authentication to Not required.

Authentication failure

You have an error in username or password used to access external SMTP server.

Error in SMTP AUTH

Please open Settings / Common Settings / SMTP, then double click at the server name in the list and correct username and password there.

Note 1: Make sure CAPS LOCK is not pressed - it's important!

Note 2: Some SMTP servers require username "user@mail.com" instead of "user", please investigate.

Mailbox is full

Recipient's mailbox is full. Not all people use Gmail with 2Gb mailboxes. Some have very small mailboxes.

Error 421

It's temporary e-mail delivery failure.

Usually it happens if there are too many connections from you to the smtp servers. Please decrease Threads Count in Common Settings, or Speed Limit.

Delivering...forever

If you see Delivering... for a long time (say more than a minute), you need to check the following:

1.Your message is really large and Atomic Mail Sender needs much time to deliver it.

2. Atomic Mail Sender is completely blocked by your antivirus or firewall and cannot access the Internet. Please double-click an e-mail address in "Send Mail Monitor" window of the program (or use right button menu).

Mail sending errors

First of all, please learn how to get an error report. It is very easy. Please double-click an e-mail address in Send Mail Monitor (or use right mouse button menu). The new "SMTP Connection Log" window will appear. That's where you can see the error report.

SMTP Error report


After you look through the report, you can fix Atomic Mail Sender yourself. Usually, it is not very difficult. Please choose the number of the error occurring in Atomic Mail Sender while it is sending mail and click the corresponding link below to find the explanation how to fix the problem.

Common questions about AMS

I can't send mail to @aol.com and @hotmail.com addresses. Please advise.

Please try to send your mail via Internet Server Provider SMTP: Common Settings / SMTP / External SMTP only and enter your ISP mail server address there.

Please let me know why I only get the program to 'delivering' status and that's it. Nothing seems to go out at all.

Please try to send your mail via Internet Server Provider SMTP: Common Settings / SMTP / External SMTP only and enter your ISP mail server address there.

How many e-mails can I send in one click?

You can set the number of messages you want to send simultaneously in Settings / Common settings / Mailer settings tab. You should change threads count to the number you need. It cannot be more than 100.

If I use mass mailer to reach a certain market segment does that go through my ISP? I'm worried about getting spam reports and being bumped by my server. It sounds like this program has a work-around designed to solve that problem. Does it?

Atomic Mail Sender has its own built in SMTP server. This allows you to bypass your ISPs server and deliver the messages directly to the recipients inbox. Atomic Mail Sender delivers e-mail without using any other servers. (The message is not logged or stored on any servers, other than the receiving one, making it available only to the recipient.) But some providers don't accept mail from SMTP servers located on the dial-up computers, that's why some mail should be delivered using your ISP.

Why messages are sent, but not received (or stay in Junk / Spam folder instead of the "Inbox")

There are few typical reasons why sent messages are not received or delivered to Junk folder:

  1. Change delivery type to External SMTP only.
    Most of large mail systems do not accept mail from home computers (dial-up or cable IP addresses). It's strongly recommended to send mail via external SMTP servers (of your Internet Service Provider or hosting). Please open Settings / Common Settings / SMTP and change delivery type to External SMTP only, then enter SMTP server address.

  2. Check return e-mail address.
    Open message properties (F3 or More... button), make sure that you use valid e-mail address. Many mail servers reject mail delivered from fake e-mail addresses.

  3. Check message content.
    Make sure your message does not look like spam. Eg. Your message shouldn't contain any spam words such as "VIAGRA, CIALIS FOR FREE" etc. Such messages are automatically blocked by all antispam software. Please create good looking messages. Try deliver e-mail message to yourself to make sure it works.

I have registered my program and started mass-mailing. Why is this running slow? Please let me know!

The process can be slow because of the message size. Try not to attach many files. Also, HTML-bases messages go twice slower then text-based email. You can choose Format / Plain text message to change the message type.
You can also try setting the number of messages you want to send simultaneously: Settings / Common settings / Mailer and enter your number. But it shouldn't be a very large one, for example 300.

Can this software be used for more than one emailing list?

Yes, you can create as many lists as you want.

Is there a way to personalize the emails I send out without having to enter them manually?

Open AMS Help / How to... / personalize the mailing for more info.

Can I merge the composed email message with my mailing list and other data?

About email merging, please refer to this page.

Can Bulk Emailer be setup to pause for X seconds or minutes between each email being sent?

Sorry, but there is not such option in the current version. You can try decrease the threads count in Common Settings window. It can help.

When I try to send to a list of test recipients I get the message 'the host is not reachable at this time'.

You should try again later. If it doesn't work, please send us the error log.

How to download and purchase Atomic Mail Sender?

To order Atomic Mail Sender online simply click the green link below or go to this section to learn about alternative payment methods. Also, before ordering, you can get the downloadable version of the program.

Still questions?

If you still have any problems with delivering e-mail, please contact Customer Support. When you contact us, please prepare SMTP connection report. You may get it with double click at the error message. It usually looks so:

SMTP connection report

Please copy the text from this window and add to your support query. It is strongly recommended to have logs every time.


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