FAQs about Atomic software

Hope you can find a clear answer on this page.

Some additional info, for examle, on-line manuals, solutions on common Atomic Email Sender problems, company news and products update history, glossary, lists of error codes, links to other useful tools for e-marketing you can get on Tech.support page

If there is no answer to your query on this website then do not hesitate to contact AtomPark Software support team by filling in a request form. All customer service inquiries are processed in the order they are received, and you will be answered as quickly as possible.

FAQs Index

Upgrade

Members' Area (MA) account

Registration key

Refund

OS Support

Contacts

Common technical questions about Atomic software


Upgrade

How to upgrade to a newer version?

There are 2 ways to download newer versions (upgrade) of ordered software:
- on any our websites at http://www.xxxxxx.com/d/- click Download (s) on the top menu
- in the Members' Area -> My Orders at http://www.atompark.com/members/orders.php find the "Completed orders" form and just click the appropriate EXE-FILE in the "Downloads" field.

Exe-file is a trial version just for evaluation. If you need a fully functional version, it will need activation with a registration key.

Our clients have the right to upgrade the AtomPark software for FREE within one year from the moment of purchase. If you are under one-year free upgrade, your old registration key will stay valid for newer versions. Thereafter, you can renew your license with 40% discount of the regular price if you wish.

Please, refer to the Members' Area -> My orders to track your orders status and renew or upgrade your programs.

Can I get an Atomic product newer version for free if I ordered it less then 1 year ago?

YES. In case if your order was made less then 1 year ago, you are entitled to one-year free upgrade to newer versions of ordered products. Upgrade can be done from Download (s) menu on our websites or from the Members' Area (for detail, please refer to the previous query), after downloading an up-to-date trial should be registered with your old registration key.

Where can I find a link to download a new version of your program?

The latest versions of our softwares are always available on the Download section on our websites.


Members' area account

Why should I log in to the Members' Area?

Through your MA personal account you can obtain registration keys, download the latest versions of Atomic products, print invoices, order other Atomic software with discount, get use of special offers, find a lot of other related information.

How do I register to use the MA if I've recently purchased your program?

In 5 - 40 minutes after filling out an order form, you should receive two emails:
(1) the first one confirms your order;
(2) the second one contains login data to access your AtomPark Members' Area account.

When ordering our software, please, verify all the values before submitting data, especially your email address!

Sometimes our letters can be blocked by your email server or Internet provider, placed into unwanted mail folder by your email client or you just could enter wrong values. In such cases, don't hesitate to get in contact with us using our online contact form, do not wait for too long.


Registration key

Why should I register my trial and how do I do that?

Atomic softwares are distributed under shareware license. That means you can download and install an unregistered version (trial) of our software for free and evaluate it before purchasing. In such trial version, some features are locked. To extend the capabilities of your trial version you should register it with a registration key: - when the program requests you to do so; - or from the top menu of your software by choosing Help -> Registration.

Registration procedure implies that you purchase a registration key on the Internet by filling out the order form given on the "Purchase" page or make your purchase via Members' Area (available for existing customers only). Any major credit cards are accepted for payment.

I have lost my registration key, can you please forward it to me.

There is no need actually! Your registration keys are stored and available in the "My Orders" section of your personal Members' Area account. If you do not remember or have not received your MA password, please retrieve it from login page at http://www.atompark.com/members/ (using the same address as in our order), your password will be sent via email.

I`m trying to upgrade an Atomic software but my old registration key is not working. Why?

Your free 1-year upgrading period may be expired. You can check its status from your Members Area-> My Orders and renew a reg.key with 40% discount. Otherwise, contact us for we could fix the problem and send you another reg.key.

Still have not received an activation key for the Atomic software I purchased . Can you advise me why?

Usually our email with information where to get your registration key is sent in 5 - 30 minutes after completing out an ordering process. This email contains Members Area link, login information and short instructions. Unfortunately, our confirmation letter can be blocked by your email server or Internet provider or you could just misspell your email address. In such a case you can retrieve password at http://www.atompark.com/members/recover.php/ (using the same address as in our order). If still without success, don't hesitate to get in contact with us using our online support form.


Refund

Can I get a full refund?

YES. Refund can be issued if the product does not work (some bug found) and it can not be fixed. Please appreciate our position, "I do not like the product" or "it is not what I need" is not an appropriate ground for refund as we offer free trial for each of our products before purchasing. Refunds will not be approved if they are received more than 30 days after receipt of payment.

A written refund request with the most minute reasons (description of bugs found) for it must be submitted within 30 days of making the payment. Use the Refund form available in your MA account.

We reserve the right to examine every refund request in the most careful way and such examination can take time.

Note that your refund may take several weeks to process as it is dependent on your method of payment, on your financial institution etc.


OS Support

What OS does your software work on?

Please be kindly adviced that our software works on Windows XP, Windows Vista and Windows 7


Contact phone number

Can you give me a phone number so I can call and ask a product before I order it?

Sorry, we don't have a contact phone number. Please ask all your questions via Atomic support ticket system. If you want to place the order for the software by the phone, please refer this page to find the phone numbers.


Common technical questions about Atomic software


Atomic Email Sender

I can't send mail to @aol.com and @hotmail.com addresses. Please advise.

You can try to send your mail via ISP SMTP: Settings / ISP troubleshooting and enter your server address there.

Please could you let me know why I only get the program to 'delivering' status and that's it. Nothing seems to go out at all.

Please try to send your mail via ISP SMTP: open Settings / ISP troubleshooting and enter your ISP mail server address there.

If I use mass mailer to reach a certain market segment does that go through my ISP? I'm worried about getting spam reports and being bumped by my server. It sounds like this program has a work-around designed to solve that problem. Does it?

Atomic Mail Sender has its own built in SMTP server. This allows you to bypass your ISPs server and deliver the messages directly to the recipients inbox. Atomic Mail Sender delivers e-mail without using any other servers. (The message is not logged or stored on any servers, other than the receiving one, making it available only to the recipient.) But some providers don't accept mail from SMTP servers located on the dial-up computers, that's why some mail should be delivered using your ISP.

How many e-mails can I send in one click?

There is not an actual limit. You can set the number of messages you want to send simultaneously: Settings -> Common settings -> Mailer settings and then enter your number. But it shouldn't be a very large one, for example 300.

Q: Why do I get my email in the "junk email folder" instead of the "Inbox"?

Usually it depends on the contents of your message. Your message shouldn't contain any spam words such as "VIAGRA, CIALIS FOR FREE" etc.

I have registered my program and started mass-mailing. Why is this running slow? Please let me know!

The process can be slow because of the message size. Try not to attach many files. Also, HTML-bases messages go twice slower then text-based email. You can choose Format / Text to change the message type. You can also try setting the number of messages you want to send simultaneously: Settings -> Common settings -> Mailer settings and then enter your number. But it shouldn't be a very large one, for example 300.

Can this software be used for more than one emailing list?

Yes, you can create as many lists as you want.

Is there a way to personalize the emails I send out without having to enter them manually?

Open Message / Recipients list and at the tool bar you'll see a tool which looks like a cursor (It's to the left of the yellow folder). Here you'll find all necessary options. See also this page for more info.

Can I merge the composed email message with my mailing list and other data?

About email merging, please refer to this page.

Can Bulk Emailer be setup to pause for X seconds or minutes between each email being sent?

Sorry, but there is not such option in the current version. You can try decrease the threads count in Common Settings window. It can help.

When I try to send to a list of test recipients I get the message 'the host is not reachable at this time'.

You should try again later. If it doesn't work, please send us the error log.

How to download / purchase Atomic Mail Sender

To order Atomic Mail Sender, simply click the link below or go to this section to learn more about alternative payment methods. Also, before ordering, you can get the downloadable version of the program here.


Atomic Mail Verifier

When I try to use Verifier it won't find any valid email addresses or domains. Please advise.

Please send us the log for some invalid addresses. It's available on the right side after you right click on the address.

When trying to verify addresses I get the error message "Invalid - server not found", even on known good addresses. I even plugged in my actual email addresses and the same error. I AM LOST! I get the following message in the error log "NO MX ENTRIES AVAILABLE".

You should check DNS in your Settings (Settings -> Common settings -> DNS) or you should try to use proxy server (Settings -> Common settings -> Proxy). If you don't know your DNS, you should ask your current Internet provider.


If you still have any questions, do not hesitate to contact AtomPark Software support team by filling in a request form. All customer service inquiries are processed in the order they are received, and you will be answered as quickly as possible.